In the US, there are two easy ways to return products to American Eagle:
1) Return To A Store (It’s Free!)
Whether you bought your items online, by phone or in any of their stores; you can return or exchange them at any AEO, Aerie, AEO Factory or Tailgate store in the United States. To find the store nearest you, use their store locator or call them at 1.888.232.4535.
To return or exchange online purchases at an AE, AEO Factory, Aerie or Tailgate store, please take the invoice included with your order and the credit card used for the original purchase. The invoice will serve as your receipt. If you do not have your invoice, you will be credited the current price of the item in the form of an AE Gift Card. Shipping is not refundable.
2) Ship Your Items Back
If you received items by mail, it’s easy to send them back!
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
They cannot accept checks, cash, money orders or COD as payment. They only accept credit cards issued from countries where they ship.