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Overstock.com Frequently Asked Questions

Where can I get an Overstock coupon?

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How do I return Computers and other Electronics?

Computer and electronics follow our Standard Return Policy. Items must be returned in their original condition, unopened, to qualify for a full refund. We will issue a partial refund if the item is open, used, or returned late*. We may also subtract the original shipping charge and return shipping fees, unless the return is due to an Overstock error.

*See our Refund Policy for more details.

How do I return Large Screen TVs (larger than 50 inches)?

Large screen televisions are shipped via freight carrier.

TVs larger than 50 inches can be returned in accordance with our Oversized Return Policy guidelines.

Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.

Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.

Televisions that are 50 inches or less follow our Standard Return Policy.

How do I return Large Appliances?

Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.

If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers is be given the opportunity to attempt to repair the item.

Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary. Click here to see a list of manufacturer’s contact information.

When contacting the manufacturer or our Customer Care team, please have the serial number and model number available. If you need further assistance please call us at 1-800-843-2446.

How do I return a Mattress?

Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery.

Visit our Oversized-Item Return Policy for additional return information.

How do I return Jewelry, Watches and Accessories?

We accept returns on jewelry and watches within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.

If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.

Click here for instructions on how to return an item, then follow the steps below:

• Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
• Use a trackable shipping method. We will request a tracking number for each item.
• Insure items valued at $500 or more for their full value.
• For security purposes, do not write on the outside of the package or directly on watch boxes.

NOTE: Overstock accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.

What is the Jewelry and Watch Returns Condition Policy?

We thoroughly inspect all jewelry and watch returns and assess them according to their condition:

What is the Shoes.com (Formerly known as Shoebuy) Return Policy?

If you are not satisfied with your order, Shoes.com will happily accept your return at no cost. Orders can be returned for up to 60 days from the purchase date.

Shoes.com issues only ONE free return-shipping label per order, even if that one order includes multiple items. If you are returning more than one Shoes.com item from the same order, you must initiate a return for each item you wish to return. You will only receive a free shipping label on the first item. Ship all items in the same box using the free label. Please contact Overstock Customer Care if you have any questions.

What is Overstock Marketplace?

Overstock Marketplace is a unique program established with various Marketplace Sellers that allow us to bring you thousands of products, along with more brands and more selection. We actively add new Marketplace Sellers all the time, expanding your choices and enhancing your overall shopping experience.

How do I purchase from a Marketplace Seller?

You will use the same secure checkout process and payment options as you would when purchasing an item directly from Overstock. Overstock will then disburse your funds to the Marketplace seller but will never share your credit card or other financial payment information.

How do I contact a Marketplace Seller?

Contact info will be listed with the product details, shown as “Sold & Shipped by” and on the confirmation email received after an order has been placed.

To contact a Seller about an order that has already been placed, you may also log in to your Overstock account. On the My Account page, click Orders and locate the item you need assistance with. You will see aContact the Seller button and a Return/Exchange button to reach the Seller.

When do I need to contact a Marketplace Seller?

You will need to contact the Marketplace Seller directly for the following issues:

• Product Questions
• To check on your order
• Tracking information
• Returns
• To cancel an order

When an order is placed, there is a limited amount of time before the order information is sent to the Seller. If you need to cancel your order, you may access your order by going to the My Account page of Overstock.com and click on the “cancel” link provided.

If you would like to cancel an order that has already shipped, please contact the Seller directly.

If a Seller is unable to fulfill the order, we will refund you promptly so that you can place a new order. Please know that while an occasional out of stock item is bound to happen, we hold our Sellers to a high standard and require them to keep these instances to a minimum.

Do Marketplace Sellers offer price matching, or price changes?

Unfortunately, items sold on Overstock Marketplace do not qualify for any price changes, as these items are priced, sold, and shipped by third parties.

What if there is a pricing error with a Marketplace Seller?

• We correct pricing errors when we discover them.
• Incorrect prices sometimes appear on our Site, despite our best efforts.
• We normally verify prices as part of our dispatch procedures.
• When the correct price of a product is less than our stated price, we charge the lower amount when dispatching the product to you.
• When the correct price of a product is higher than our stated price, at our discretion, we will contact you for instructions before dispatching the order, or reject the order and notify you of such rejection.
• If a pricing error is reasonably obvious and unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price, even after we send you an Order Confirmation or Shipping Confirmation.

How do I return a Marketplace Seller item?

When you order from a Seller that fulfills and ships its own inventory (also called a third party Seller), your return will be sent back to the Seller, not Overstock. Seller return policies may vary. You can view the Seller’s return policy before you purchase an item.

Before contacting the Marketplace Seller to initiate a return review the following:

• Carefully review the Seller’s Returns Policy located on the product page.
• Contact the Seller if your item can be returned in accordance to the Return Policy. The Seller will then provide you with further returns instructions and returns address.
• Once your return has been received by the Seller, please allow 5 business days for the return to be processed.

If you are returning an item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a service that requires a signature upon receiving the return. Items valued over $35 must be returned to the Seller with a trackable shipping service. For items below $35, we suggest UPS delivery confirmation service.

You may not receive a refund or replacement if:

• you did not use a trackable return method to return an item
• you refuse to accept a shipment sent to you

Do Marketplace Sellers follow Overstock.com’s Holiday Return Policy?

Marketplace items are subject to their own return policies and do not follow Overstock’s holiday return policy.

What is the Overstock Marketplace Customer Service Policy?

With Overstock’s Marketplace you can expect the same great Customer Service to address your needs. If an issue arises with your Marketplace order we recommend for you and the Seller to work together and come to a resolution.

Overstock’s Customer Care Team is here to review your claim and help resolve your concern in compliance with the Marketplace Customer Service policies and procedures.